Bonjour,
Régulièrement (environ toutes les 2 semaines) Jeedom perd la connexion a Ajax et je dois me reconnecter pour que cela remarche.
Voici c’erreur que j’ai quand la connexion est perdue:
Erreur lors de la requete à Ajax System : {"state":"nok","error":"Can no post Ajax server : User is not authorized"}
Informations Jeedom Delta
Core : 4.4.18 (master)
DNS Jeedom Delta : oui
Plugin : Ajax Systems
Version : 2024-09-08 01:20:30 (stable)
Bonjour,
Fais tu des modifications sur ton compte ajax ? Est ce bien un compte standard et non pro ? Je n’ai de mon soucis aucun probleme la dessus et je ne vois pas d’erreur sur notre service cloud donc ca semble etre une particularité de ton compte.
Bonjour Loic,
Non aucune modification, et c’est bien un compte standard.
La perte de credentials a deja eu lieu 2 fois depuis que j’ai installé le plugin il y a quelques mois, je n’arrive pas a le reproduire de maniere systematique
Et ensuite je me re-loggue et tout va bien
Bonjour
Pour info j’ai exactement le même souci un peu aléatoire
Erreur exécution de la commande [Alarmes][Alarme Ajax][Armement] : Erreur lors de la requete à Ajax System : {« state »:« nok »,« error »:« Can no post Ajax server : User is not authorized »}
Je me re-connecte et ça roule.
Manu
Bizarre j’ai pas le cas. Vous avez votre jeedom qui est hors ligne desfois pendant un certain temps ?
Pas à ma connaissance, mis à part quand elle bug à cause du pb de mémoire lié aux plugins Python. Mais ça ne coincide pas avec le souci sur Ajax.
Etrangement j’ai toujours acces aux infos, c’est juste la modification des etats qui est interdite
Voici les logs en mode debug
[2024-10-22 07:43:53][DEBUG] : [request] https://cloud.jeedom.com/service/ajaxSystem?path=%2Flogin => {"login":"*****@*****.com","passwordHash":"********","userRole":"USER","apikey":"*********************","url":"https:\/\/**********.eu.jeedom.link"}
[2024-10-22 07:43:54][DEBUG] : [login] {"sessionToken":"***********","userId":"***********","refreshToken":"*********************"}
[2024-10-22 08:43:23][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"reedClosed":0},"userId":"***********","hubId":"**********"}]}
[2024-10-22 08:43:56][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"reedClosed":1},"userId":"***********","hubId":"**********"}]}
[2024-10-22 10:40:50][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"reedClosed":0},"userId":"***********","hubId":"**********"}]}
[2024-10-22 10:41:04][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"reedClosed":1},"userId":"***********","hubId":"**********"}]}
[2024-10-22 23:42:34][DEBUG] : [request] https://cloud.jeedom.com/service/ajaxSystem?path=%2Frefresh => {"userId":"***********","refreshToken":"*********************"}
[2024-10-22 23:42:35][DEBUG] : [refreshToken] {"sessionToken":"*********************","userId":"***********","refreshToken":"*********************"}
[2024-10-22 23:42:35][DEBUG] : [request] https://cloud.jeedom.com/service/ajaxSystem?path=%2Fuser%2F***********%2Fhubs%2F**********%2Fcommands%2Farming&session_token=********************* => {"command":"NIGHT_MODE_ON","ignoreProblems":true}
[2024-10-22 23:42:36][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"HUB","id":"**********","updates":{"state":2},"userId":"***********","hubId":"**********"}]}
[2024-10-22 23:42:36][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"MOTION_CAM_OUTDOOR","id":"***********","updates":{"estimatedArmingState":0},"userId":"***********","hubId":"**********"}]}
[2024-10-22 23:42:36][DEBUG] : Received : {"apikey":"*********************","data":[{"recipient":{"id":"***********","type":"USER"},"event":{"eventId":"ACH5iQAAAZK2Loq1","hubId":"**********","hubName":"Centrale","eventType":"SECURITY","eventTypeV2":"SECURITY","eventCode":"M_22_02","sourceObjectType":"USER","sourceObjectId":"***********","sourceObjectName":"Raphael","sourceRoomId":null,"sourceRoomName":" ","timestamp":1729633356469,"additionalData":{"deviceMalfunctions":null,"relatedGroupsInfo":[{"id":"00000002","name":"Unknown"}],"actionSourceObjectId":null,"actionSourceObjectName":null,"actionSourceObjectType":null,"actionSourceObjectSubtype":null,"additionalDataType":"DEVICE_MALFUNCTIONS"},"additionalDataV2":null}}]}
[2024-10-22 23:52:38][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"temperature":23},"userId":"***********","hubId":"**********"}]}
[2024-10-23 07:00:07][DEBUG] : [request] https://cloud.jeedom.com/service/ajaxSystem?path=%2Frefresh => {"userId":"***********","refreshToken":"*********************"}
[2024-10-23 07:00:37][ERROR] : Erreur exécution de la commande [Local technique][Centrale Ajax][Desarmement] : Echec de la requête HTTP : https://cloud.jeedom.com/service/ajaxSystem?path=%2Frefresh cURL error : Operation timed out after 30000 milliseconds with 0 bytes received
[2024-10-23 07:39:31][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"reedClosed":0},"userId":"***********","hubId":"**********"}]}
[2024-10-23 07:39:31][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"HUB","id":"**********","updates":{"lastAlarmTimestamp":1729661971},"userId":"***********","hubId":"**********"}]}
[2024-10-23 07:39:31][DEBUG] : Received : {"apikey":"*********************","data":[{"recipient":{"id":"***********","type":"USER"},"event":{"eventId":"ACH5iQAAAZK34yxR","hubId":"**********","hubName":"Centrale","eventType":"ALARM","eventTypeV2":"ALARM","eventCode":"M_0F_20","sourceObjectType":"DOOR_PROTECT_PLUS","sourceObjectId":"**********","sourceObjectName":"Porte studio","sourceRoomId":"00000003","sourceRoomName":"Studio ","timestamp":1729661971537,"additionalData":null,"additionalDataV2":null}}]}
[2024-10-23 07:40:35][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"reedClosed":1},"userId":"***********","hubId":"**********"}]}
[2024-10-24 16:46:56][DEBUG] : [request] https://cloud.jeedom.com/service/ajaxSystem?path=%2Frefresh => {"userId":"***********","refreshToken":"*********************"}
[2024-10-24 17:33:42][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"temperature":24},"userId":"***********","hubId":"**********"}]}
[2024-10-24 17:41:30][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"reedClosed":0},"userId":"***********","hubId":"**********"}]}
[2024-10-24 17:41:35][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"reedClosed":1},"userId":"***********","hubId":"**********"}]}
[2024-10-24 17:41:38][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"reedClosed":0},"userId":"***********","hubId":"**********"}]}
[2024-10-24 17:41:43][DEBUG] : Received : {"apikey":"*********************","data":[{"type":"DOOR_PROTECT_PLUS","id":"**********","updates":{"reedClosed":1},"userId":"***********","hubId":"**********"}]}
[2024-10-25 01:47:09][DEBUG] : [request] https://cloud.jeedom.com/service/ajaxSystem?path=%2Frefresh => {"userId":"***********","refreshToken":"*********************"}
[2024-10-25 01:47:09][ERROR] : Erreur exécution de la commande [Local technique][Centrale Ajax][Mode nuit] : Erreur lors de la requete à Ajax System : {"state":"nok","error":"Can no post Ajax server : User is not authorized"}
[2024-10-25 01:47:11][DEBUG] : [request] https://cloud.jeedom.com/service/ajaxSystem?path=%2Frefresh => {"userId":"***********","refreshToken":"*********************"}
[2024-10-25 01:47:11][ERROR] : Erreur exécution de la commande [Local technique][Centrale Ajax][Mode nuit] : Erreur lors de la requete à Ajax System : {"state":"nok","error":"Can no post Ajax server : User is not authorized"}
On voit que la premiere erreur est un timeout lors d’un appel a un refresh token. Je soupconne que l’appel se fait malgre tout, donc le token est renouvelé côté Ajax, mais comme le plugin n’a pas eu de réponse a temps, il n’a pas recu l’update, et donc le token qu’il a devient obsolete
TL;DR Je pense que c’est une histoire de token tournant qui s’est mal rafraichi
Bonjour,
Merci pour le retour et la log la beta de demain du plugin devrait corriger le soucis.
Bonjour Loïc,
J’ai également le problème régulièrement.
La beta n’a jamais été portée en stable (le changelog « stable » fait mention d’une màj le 07/09/2024)
Merci
Bonjour,
Oui je ne peux pas passer une beta en stable sans un retour des utilisateurs me disant que c’est tout ok et malheureusement j’en ai que très peu et par exemple sur cette beta je n’ai pas eu de retour donc pas possible de faire la stable.
D’accord.
Merci pour le retour.
Je teste quelques semaines, me mets un rappel dans l’agenda et confirmerai si ca marche (au moins chez moi)
Petit retour d’experience: j’ai l’impression( c’est suggestif) que ca tient plus ongtemps, mais j’ai tout de même du « user not authorized ».
Voici le log (surtout les deux dernieres lignes):
[2025-05-21 07:45:03][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"HOME_SIREN","id":"00E1C235","updates":{"synchroOk":1},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 07:52:25][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT_PLUS","id":"00DD1A79","updates":{"temperature":20},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 07:52:29][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"STREET_SIREN","id":"00C1E377","updates":{"temperature":18},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 07:56:49][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT_PLUS","id":"00DD1A79","updates":{"temperature":21},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:00:26][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT_PLUS","id":"00DD1A79","updates":{"reedClosed":1},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:03:58][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT_PLUS","id":"00DD1A79","updates":{"reedClosed":0},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:04:06][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT_PLUS","id":"00DD1A79","updates":{"reedClosed":1},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:05:05][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT","id":"00DA0708","updates":{"reedClosed":0},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:05:32][DEBUG] : [request] https://cloud.jeedom.com/service/ajaxSystem?path=%2Frefresh => {"userId":"UID","refreshToken":"bFcSPHsb6jilNhJWXIlSlnOvNpk"}
[2025-05-21 08:05:32][DEBUG] : [refreshToken] {"sessionToken":"rrbIBVOwahonc59E-lOGytOXifs","userId":"UID","refreshToken":"JdLWLpv1bw55HH6zBwtA2J8_0vM"}
[2025-05-21 08:05:32][DEBUG] : [request] https://cloud.jeedom.com/service/ajaxSystem?path=%2Fuser%2FUID%2Fhubs%2FHubID%2Fcommands%2Farming&session_token=rrbIBVOwahonc59E-lOGytOXifs => {"command":"DISARM","ignoreProblems":true}
[2025-05-21 08:05:55][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT","id":"00DA0708","updates":{"reedClosed":1},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:12:33][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT","id":"00D9A0DF","updates":{"temperature":17},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:21:05][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT_PLUS","id":"00DD1A79","updates":{"reedClosed":0},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:22:01][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"STREET_SIREN","id":"00C1E377","updates":{"temperature":20},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:23:23][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"STREET_SIREN","id":"00C1E377","updates":{"temperature":19},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:23:40][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT","id":"00D9A0DF","updates":{"temperature":18},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:24:11][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT_PLUS","id":"00DD1A79","updates":{"reedClosed":1},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:32:06][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT","id":"00D9A0DF","updates":{"temperature":17},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:43:13][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT_PLUS","id":"00DD1A79","updates":{"temperature":20},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:46:10][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT","id":"00D9A0DF","updates":{"temperature":18},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 08:47:34][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT","id":"00D9A0DF","updates":{"temperature":17},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:04:08][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"MOTION_PROTECT","id":"00E89CD1","updates":{"temperature":20},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:11:44][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT_PLUS","id":"00DD1A79","updates":{"reedClosed":1},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:14:25][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT","id":"00D9A0DF","updates":{"temperature":18},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:15:59][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"STREET_SIREN","id":"00C1E377","updates":{"temperature":22},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:16:16][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT","id":"00D9A0DF","updates":{"temperature":17},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:17:46][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"MOTION_PROTECT","id":"00E89CD1","updates":{"temperature":19},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:38:31][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"STREET_SIREN","id":"00C1E377","updates":{"temperature":24},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:39:31][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT_PLUS","id":"00DDE9B6","updates":{"temperature":23},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:44:35][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"HOME_SIREN","id":"00E1C235","updates":{"synchroOk":0},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:44:50][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"HOME_SIREN","id":"00E1C235","updates":{"synchroOk":1},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:46:57][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"STREET_SIREN","id":"00C1E377","updates":{"temperature":26},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:47:01][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"DOOR_PROTECT","id":"00DB0A3F","updates":{"temperature":18},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:53:34][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"STREET_SIREN","id":"00C1E377","updates":{"temperature":28},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:57:34][DEBUG] : Received : {"apikey":"clef-API","data":[{"type":"MOTION_PROTECT","id":"00E89CD1","updates":{"temperature":20},"userId":"UID","hubId":"HubID"}]}
[2025-05-21 09:59:12][DEBUG] : [request] https://cloud.jeedom.com/service/ajaxSystem?path=%2Frefresh => {"userId":"UID","refreshToken":"token-27-caractères"}
[2025-05-21 09:59:16][ERROR] : Erreur exécution de la commande [Cave][Ajax][Desarmement] : Erreur lors de la requete à Ajax System : {"state":"nok","error":"Can no post Ajax server : User is not authorized"}```Bonjour Loic,
As-tu besoin d’autres logs (éventuellement en MP, avec les credentials complets ?)
Bonjour,
Non pour le moment j’ai pas trouvé le temps de travailler la dessus désolé.
Bonjour,
Il semble y avoir une mise à jour béta.
Je ne trouve pas d’infos dessus. Tu as fait un changelog ?
Merci.
Bonjour,
C’est normal pas de changelog car pas de modification pour les utilisateurs, la modification ne concerne qu’une evolution pour un utilisateur qui sera bien sur public pour tous si il valide.