Meross getKey bloqué

Bonjour,

Je viens tout juste d’installer le plugin Wifilightv2 pour contrôler mon module MSG100 Garage mais lorsque je clique sur getKey j’obtiens une erreur et j’ai reçu suite à cela le mail de Meross suivant :

" Dear user,

We have recently noticed that login attempts to your account have been unsuccessful. We regret to inform you that we have discontinued the services for specific versions of our application and have provided a new, more secure, and improved version. To restore normal functionality, please read the following information and upgrade guide.

  1. Reason for discontinuation:

Due to technical upgrades and security requirements, we have discontinued the older versions of our application. This step is taken to ensure our users can enjoy a better experience and enhanced data security.

  1. Versions being discontinued:
  • Android: V2.26.0 and earlier
  • iOS: V2.22.0 and earlier
  1. Scope of impact:

Discontinuing these versions of the application will prevent you from logging in and using our services. Certain features and modules may not function properly or be accessible.

  1. Action required:
  1. If you are using one of the affected versions, please update to the latest version of the application immediately. You can download the latest version from your app store (such as the App Store or Google Play).
  2. If you are already using the latest version of the application, no further action is necessary.
  3. If you are using third-party platforms not authorized by Meross to manage our devices, we cannot guarantee their compatibility with our new cloud interfaces or the security of your devices and data. Please switch back to our official services, as stated in our service terms, to ensure proper functionality.
  1. Technical support:

If you encounter any issues during the update process or have any questions about the new version, please contact our technical support team. You can reach us at support@meross.com.

We understand that this may cause some inconvenience, but it is done to provide better service and protect your data. Thank you for your understanding and cooperation.

Wishing you a pleasant experience!

[Meross Cloud Team] "

Bien cordialement,
Yannick Romain

Supprimer la double authentification dans l’appli Meross.

→ doc modifiée

Bonsoir,
Je n’avais pas activé l’authentification à deux facteurs !

Corrigé en beta
tester et me faire un retour

1 « J'aime »

Ça fonctionne !!! Merci beaucoup pour ta réactivité c’est incroyable !!!

Merci!

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